|Address:||4245 Richmond Ave #100, Houston, TX 77027|
|Working:||Closed 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9AM–5:30PM Closed|
Extra Space Storage at 4245 Richmond Ave. in Houston is terrific. I have been an Extra Space customer for several years and am using two new spaces in my move from Dallas to Houston. The staff is knowledgeable, courteous and helpful beyond my expectations. The assistant manager Jim especially went out of his way to advise me on how to best use the space during my upcoming move and help me with my near-endless questions. I am an Extra Space customer for life.
I just moved my stuff in last weekend. Place is very clean and cool (in temperature). Price is the best around 77005 in 10 mile radius (I had been monitoring prices for 2 months). Easy access from two different entrances with a huge loading dock area that could take a tractor trailer. Rebecca (who works there) is very, very nice and also very helpful and considerate. I will definitely stay with this place until my work decides to move me again.
I just retired and moved to Houston. I needed to store some boxes so I made arrangements with Extra Space Storage online. The manager called me right away and helped me get the correct size storage unit. When I moved my boxes into the storage unit he took my movers to the storage unit which I appreciated because I am not very mobile because arthritis. He is a manager who is very considerate of his customers.
Both Jim and Rebecca were great! When I moved my stuff in Jim tried to find the best unit possible for me. On move out, I had a delay and Rebecca offered me cold bottled water for free which was awesome in July in Houston! The units were clean, climate controlled, and access to the building is secure but available 24 hours with a code. The provided flatbed made loading and unloading much faster.
I have really enjoyed being at this property. I can tell that you really care about me as a customer and my business. I always recommend you to my friends. I love that the property is clean and I feel safe. Carts are available for our use and every part of the property functions as it should. Keep up the good work!
I went in to Extra Space Storage last March and it was so easy to get the storage unit that I needed. The assistant store manager, Jimmy Davis, was very friendly and answered all my questions and concerns. He actually went over all the pages of the lease that I had to sign instead and explained what it all meant.
An amazing staff that is Easy to work with And very accommodating. We have many storages across Texas for business use and we always try and use Extra space. Great location off the highway and the price was right! Love that they have loading docks and their big carts help out tremendously.
Its very rare you find decent customer service now days especially in a big city such as Houston. Rebecca was very very attentive and extremely helpful. When we went back to the storage after we reserved our unit she even remembered us by name. That is a HUGE plus as far as i am concerned.
A Private User
Extra Space Storage has provided me a great storage unit at a good price. I’ve been searching different storage companies to keep my parents extra things at and I’m happy to have found this place. It’s very close to my location and the customer service has been very accommodating to me.
Excellent customer service. Jimmy was very thorough, and extremely helpful in helping me decide which unit size would best fit my needs and my budget. This is my first time renting a storage unit and he was upfront about all costs etc. Highly recommend!
Lady at the front (Ellen?) was amazing! She helped me convince my movers that they could fit their semi truck into the lot and move my belongings in. Otherwise, my husband and I would have been stuck moving the items ourselves from our new apartment.
The folks at Extra Space Storage are fantastic. Their customer service exquisite. I was pleased with the flexibility that they showed when dealing with customers. I am happy to lease space from them again.
Needing a storage unit after moving out of my apartment. The person at the front desk, Marissa, really took the time to go over the options with me.The unit fits everything and there were no hassles. Thanks!
Extra Space Storage was great to work with. I needed a unit very quickly to accommodate a recent move. Within in an hour of calling, Shelby had us set up with a unit and I was able to complete my move.
Rebecca, the facility manager is an amazing lady who listens attentively and takes care of you with compassion. They truly deserve a 5 star rating. Thank you Rebecca
This is so far the friendliest storage establishment I have visited this week during my moving trip to Houston. Service was prompt and extremely courteous.
Every visit is always a great one. The staff there are very polite and helpful. I live nowhere near this location but I go because of the customer service!
We only needed a storage unit for a few months. We started at a promotional rate and it served us for the time being. We experienced no problems.
Very accommodating as our moved dates changed. Reasonable price and clean facility. The manager is awesome and works with you with any issues
Josh was very helpful and gave detailed information about the units as well as what you need to keep it. All in all happy I went there
Extra Space Storage has given me and my company great service for a number of years. They are easy to work with and accommodating.
Mike is awesome! Very informative and easy to work with. The rates are great too for such a centrally located storage facility.
I had a great experience at this location in James was really helpful and knowledgeable and quick to answer questions.
Josh was professional and courteous throughout the entire process. Thank you Josh for your dedication to your work.
Great rates and convenient location. Staff really goes above and beyond for customers. I highly recommend!
Jimmy was great and very knowledgeable about the facility. Found us just the unit we needed with ease!
Great experience getting a storage unit. Fast and easy. Rebecca was a huge help during the process
Fast Friendly Convenient Service Safe and Secure Facility in addition to Great Promo Pricing!!
L. A. Martin
Very nice facility. Always clean and staff is very helpful. Been here several years.
Good customer service, honesty, and well-maintained.
Great customer service and convenient storage!
Easy, clean. No fuss. Rebecca is the best!