|Address:||95 Oates Rd, Houston, TX 77013|
|Working:||8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM Closed Closed|
Each time i called to schedule a delivery i got transferred 4 times. with my original delivery schedule i made it clear i would not be available-i was on the road withot cell phone service-so i informed them to deliver to the address and call a different number. She agreed and annotated the number. Next day my phone buzzes in some podunk town with service. Long story short they did not communicate instructions and never showed up when i did not answer.....so i had to call again.... When my relatives got ahold of them to schedule for me the dispatcher was rude, unhelpful and even tried to charge us again to redeliver. They used an entire 18 wheeler to deliver a damaged box containing a plastic bumper for a compact car. would rate 0 if possible. Will not be using this service again
There was a problem with address when I was called about delivery. I gave the customer representative the correct address for a Monday delivery. On Monday my pallet was left in the driveway at a house, the first address which I was assured was corrected. Not my business address a couple miles away. The next day I was told they would not correct there mistake without a new bill of lading. So they want me to pay for there mistake. When they called me to tell me this, I was also hung up on before I could respond. In addition when I tried to call them back, they would answer the phone then put me on hold till I got tired. I accept mistakes are made but they should be corrected. I have told my shipper I will refuse any orders they ship by R&L Carriers.
I have had to deal with this company twice recently and pray I never have to deal with them in the future. They give me a time slot of 10 AM - 4PM for delivery. The 3rd time of calling to get updates at 530 PM, dispatch is informed the package is not on the truck it is supposed to be on and had to schedule another entire day for delivery. Extremely frustrating. ON top of that customer service is horrible and all the people I have spoken with are very unfriendly.
I ship freight 5 days a week, Billy & Dennis are my drivers for zip 77354. Both of these guys operate with Ninja style efficiency. They are solely responsible for making R&L my #1 company to use. The way these two guys communicate with the customer and among themselves seems to eliminates the need for additional employees and trucks, they do the work of 4 men. 5 stars Thanks!!! Team “Shake-N-Bake”
Horrible experience. I received my item damaged. Filed a claim for reimbursement and they would not. I had pictures pre-shipment and post proving the way it left and arrived. The damage was obviously in transit but they denied all responsibility. DO NOT USE THIS COMPANY
just spoke with the most rude dispatcher over rescheduling a pickup, if not for it being a company account I would definitely be taking my business elsewhere. Teach your people manners and people skills as they are definitely lacking in both areas.
Absolutely awful. My shipment was misrouted to Houston and then misrouted AGAIN to Lubbock. More than a week after delivery was supposed to be received, they think the items are in Lubbock. How do you lose 1/2 ton of wood trim?
Tried to call for a check on a shipment. Listen to every sales pitch imaginable about everything but trucking and deliveries. A terrible experience. One star because a lesser rating was not available.
Even with a tracking number, the office personnel had a difficult time locating an item that was ready to be picked up
They did not deliver to my house like they were supposed to. I had to pick up my merchandise at their dock
Frankie Lee Haynes jr
I been here 17 years. ..They have really been good to me and my family. ..I love my job. .HstFH
This company never come well on time to pick up scheduled. Worse serve ...............
No. Wards unfriendly. Dispash. Do not. Care.
Fast service merchandise not broken