|Category:||Truck Rental Agency|
|Address:||8330 Hwy 6 N, Houston, TX 77095|
|Working:||7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 8AM–6PM|
Wish there was a no star for this place. Obviously this place is under new management because I have used this location several times in the past without an issue. Today I went to have my 2 RV propane tanks refilled. Right away I could tell I was going to have issues. There was a dirty diaper on the ground in the parking lot. Trash all over the place. I parked at the propane refill station where there is a sign that reads push button for service. The button was broken open and missing the battery so I proceeded inside. I saw an employee and told him I needed propane tanks refilled.He told me to go put my tank on the scale and he would have the guy come out to fill it. As I was walking back to my vehicle I heard him tell a guy in the garage area that someone needed propane. The guy was under a vehicle putting on a hitch. The guy told that employee he would do it after he was finished putting on the hitch. The guy looks at me and says I should drive 5 miles down the road to another Uhaul to have my tanks refilled or I would have to wait. I told him I would wait. I sat for 35 minutes at this place and no one came out to fill my tanks. I put my tanks back in my truck and left. I went to a nearby Ace Hardware where I received the best customer service and got both my tanks refilled without an issue. My suggestion to anyone considering using this place is to go somewhere else if you want customer service. After some months of no business maybe the owner of this pace will fire all these useless employees and management and get some employees that care about providing customer service. When I opened the Google reviews the first one I noticed was a lady that has had 2 issues getting propane here. Go figure that. Wake up Uhaul and clean this place up. I will never use this location again.
Unreliable service re: hitch installation. I originally scheduled a hitch installation at this location online. However, when I arrived at the Copperfield location for my scheduled appointment on Saturday August 5th, I was told that they did not have the hitch in their inventory. They offered to waive the installation fee if I allowed them to express order the hitch which should arrive the following Wed-Thu. I agreed and followed up with them on the following thursday. They said that the hitch had not arrived yet, but it should be there by Saturday August 12th and scheduled an appointment for me at 9am. I called the location at 8am on Saturday, August 12th to confirm that the hitch had arrived. They confirmed that it had, so I went to the location for my 9am appointment. However, when I arrived, they told me that they did not have the hitch. I was obviously confused by this. They said that the FedEx shipment usually arrives late morning and that it should be there soon. They never followed up with me, so I called them at 3pm. They told me that the hitch did not arrive, so I cancelled the order. This is completely unsatisfactory service not only by this location, but by Uhaul as a company. Never again will I nor anyone in my family use Uhaul.
If I could give it less stars I would. Was literally told when I needed a propane tank filled after waiting 40 minutes ( they were really busy) that propane refills were secondary to the other customers. There were people walking in and getting service right away even after waiting as long as I did. I will go 10 miles out of my way now to avoid your store.
We rented a small trailer. I reserved it yesterday, we picked it up today. They were very busy, so I did have to wait for a few minutes. The young men were friendly and helpful, however. Upon returning, same situation, but they got us out of there as fast as they could.
The place is spacious and good, but the attitude of the staff is very bad. I have visited several places in U-Haul and this place is unkind.
I had an absolutely horrible experience with U-Haul during my move from Utah. The local Houston manager worked with this location and made everything right. Their save makes me comfortable recommending this location.
Had a wonderful experience! After not having what I originally needed and being pushed to two different locations, Milo the store manager was able to still help me and my mother to have a great moving experience!
Simple question on the phone, the gal transferred me all over. I had to drive to the store and ask someone other than her. Also, if you want a propane tank filled be ready for mr no personality.
Hard to get a call back from someone but they did let me settle for 1% of what I owed on my storage locker! $5.00 on almost $500.00 bill and got to remove all my items.
PUT UNAUTHORIZED CHARGES ON MY DEBIT CARD! Refuses to refund after customer service said I would get a refund! FRAUD! REPORTED TO ATTORNEY GENERAL OFFICE FOR FRAUD!
Have rented trailers here many times before and this last time, it was a breeze cause they even had it hooked up before I walked out, EXCEPTIONAL customer service!
Never seen a U-Haul store like this one. They had what i needed for my moving and storage. Plenty of employees to assist you.
Great staff, fast and friendly. Helped us get our trailer dropped off without any hassle. Will be sure to use them again!
Got everything you might need to haul or box or ship. Friendly staff. Clean cool and tidy. Convenient location
Great service and very friendly, I had all kinds of questions and the guy answered them politely
awesome, friendly staff and we were able to get a truck that same day without a reservation.
A R I E
Friendly, helpful staff. Quick to get us checked in and on our way.
Lot of confusion over which location this place actually is.
Difficult to make returns of unused items. KEEP YOUR RECEIPT
Customer service was great - staff was friendly and helpful.
Excellent customer service! Very friendly and helpful staff!
Basic storage needs were meet, just wish they were cheaper.
Very friendly staff. I go here to refill my propane tanks.
Easy pickup. Easy drop off. Agent was really helpful.
Good folks helped out even though it was last minute
Did not have enough u-haul to rent out had to leave
always have what i need. nice employees
The best and friendly service ever.
Fairly clean and nice facility
Used it 3 times nice people.
Great customer service
Fast and friendly