|Category:||Truck Rental Agency|
|Address:||20435 Katy Fwy, Katy, TX 77450|
|Working:||7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 8AM–6PM|
I made a reservation a few days before I needed my 26 ft truck. I only intended to keep the truck for one day, but we realized moving would take us 2 days. I called to extend the reservation in the morning on the day we were picking up. It was no trouble. We returned the truck after hours on day 2 by dropping keys in their night drop. The next day I got an email finalizing my bill, which was within $5 of the estimate I was given. Overall all the staff was friendly and helpful, the location and business practices were convenient and stress free. I am a satisfied customer & definitely recommend this location.
We recieved a truck with a nail in the front tire. We brought it back to get the tire repaired or replaced. The staff advised we had to call roadside assistance even though the staff has all the equipment needed for repairs in the uhaul bay. The younger generation staff provided no assistance and showed a lack of customer service. Poor attention to safety and service.
All I can say is that I have never had a good experience at these places. However, this location is great. Always have a good selection of trucks and trailers and the customer service has always been good. Need a u-haul at the last minute? Give this place a look.
Long wait for pickup of reservation & truck was old & in poor shape. Drivers seat belt was not working & physically broken, the drivers door had bad wind & water leak & mirrors would not stay in position set by driver.
Great service! I drove overnight from San Antonio to Katy and the staff here was very understanding... big thanks to Rhonda and her team Friday morning (2.24.17) for their hustle and consideration. Great work!
Great U-Haul location. I have used them a handful of times to rent pickups. Their check-in/out process is really quick and they have a lot of vehicles. Staff is friendly and knowledgeable about the area.
I have been here twice and both have been amazing experiences. I would highly recommend this U-Haul. The owners are there and they really care that is why they are successful! Thank you hollidays
Easy appointment, got me in and out, well qualified staff. I thought I needed my truck rewired and technician showed me it was fine. It is nice to deal with an honest business.
Fast and efficient. They generally always have the equipment I need. Trailers are plentiful. 4-5 times a year I rent trailers from here. Never an issue.
Great service. Had a little trouble when hooking up the uhaul trailer but the associate was able to troubleshoot the problem and got us on the road.
Do business with these guys regularly and they have always tried their best to be accommodating, give 2 thumbs up to this business.
This was my drop off location. They did a great job. Very quick and helpful. Out of there in less than 5 minutes.
Checking in my rental, overcharged me on gas that I made sure was level. Took 5 days for my refund
Great customer service and warranty work for me from another U-Haul that did not do a good job
Friendly and helpful staff which was great because moving is already stressful enough.
Fast, efficient. Picked up my truck in about 15minutes, dropped it back off in less
Found the cheapest moving supplies here, ie boxes, mattress bags, bubble wrap etc.
Great experience, very nice and professional just was pleasing to deal with
Good place to rent a trailer, friendly and helpful people,
Super friendly staff and they made it easy in and out.
Propane service sucks they take forever in this place
Friendly and have most of the equipment in stock.
Big place with everything but slow as molasses
Quick rental and very nice polite quick return
Have rented many times always been good
Friendly staff, got what I needed.
Front lady needs to smile more.
excelent service, thanks....
Clean, and weLL maintained!
The worst service ever!!!
Great customer service
Great place and ppl
Nice cool staff.
Alero Gloria Oyibo-Lawal