|Category:||RV Storage Facility|
|Address:||10220 Old Katy Rd, Houston, TX 77043|
|Working:||7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 8AM–6PM|
I rented a 4 wheel trailer for a period of 2 days, I was to return it Monday morning before 5:00 P.M. So as i was on route to return at at around 11:15 A.M. I get a call from U-Haul, I was not able to pick it up, but I called back maybe 2 minutes later only to find out I had been charged an extra 2 days!! I was shocked. Upon arrival to U-Haul I was given a refund, but for them to charge me an extra 2 days for not picking up the phone is unreal. It was not even close to being 5:00 P.M. either! Definitely will not be doing business with this U-Haul again.
Last week I rented a uhaul truck from this place to empty an apartment in Galveston. Scheduled to have it back that afternoon. Three days later I gave them back their truck. Since some reviewers have been somewhat critical I want to give you my experience. The truck performed flawlessly. I was just overwhelmed with "stuff" in that apartment. Uhaul was very understanding and sympathetic. They did not charge me a penalty and did not read the riot act. I would do business with them again in a heartbeat.
Pulled up to the propane station and rang the bell. A few minutes later a girl comes out and I said hello. She said nothing back to me and grabbed some other propane tanks and started filling those. Then she sat on the guardrail with her back to me. As I walked toward the building to complain about the service I noticed she was getting on her cell phone. When I entered the store another customer told me that she was the only employee there today. Either way, poor service and I took my business else where.
I rent at this uhaul location regularly. They always have my equipment, the trucks are actually cleaned out before rental, and the mileage and fuel has never been wrong. This is the most professional truck rental place I have experienced, and the staff is always cordial and on top of things.
We rented a storage unit and a truck this weekend. Paul on front desk was SUPER HELPFUL to us. He made the process super simple and help me out with everything. I hope you guys get more guys like him. He made these stressful moments for me go super easy and neat. Thank you so much.
Highly recommend this place. The two employees were attentive and kind. Had me in and out in a flash. The location was very convenient as well. I will do business with this Uhaul location again.
The only service person that was the star of the team was a gentleman named Innocent.. I work customer service all my life and I really really REALLY, appreciate that quality service...
I would like to recognize the man (Paul?) who works there: experienced, helpful, courteous and nice!!! My first experience with uhaul and not the last!
After posting a bad review I came again, and the same guy (Paul) changed his attitude completely and provided me with actually a very good service,
Very efficient and friendly service. The parking lot is small and can be a bit tight. But the staff is helpful and knowledgeable.
Idk why all the bad reviews. I had an excellent experience here. Easy in and out and no issues with drop off.
They charge me over for the gas !! I put gas before I return the u-haul truck and they still charge me !!
used them twice both times it was last minute weekend long haul. Never an issue getting or returning.
A Private User
Propane is over 9% more here or .36 cents more at this location than other u-haul locations.
No one helps under staffed if you come here prepair to wait 30+ minutes
Marco Vinicio Villatoro
They always have in stock almost everything you need ...
Great location. Great employees patient and kind
Best uhaul location in Houston. Very friendly
phone customer service is terrible
Staff were good. Truck were new
they have propane filling
Quick and easy